Return & Exchange Policy
The satisfaction of our valued customers is our clear motive. It happens sometimes that the customers do not satisfy with the size or color of the purchased product. Jacket America enables their valuable customers to return or exchange any of the purchased product in accordance with the following guidelines.
30 Days Easy Return Policy
Return & Exchange of the purchased product is applicable within 30 days when jacket is received by the customer. After 30 days the company will not remain responsible for any sort of error or dissatisfaction.
Cancellation of the orders
The request for cancellation of your order should be made within 24 hours and if the cancellation will be made within 24 hours so we will refund the whole amount in buyer’s respective account, but if customer still wish to cancel the order so the following conditions will apply:
- Cancellation of the order after 24 hours will result in a direct deduction of 30% from your paid amount.
- Cancellation of the order within 3 days before shipping will result in a direct deduction of 50% from the paid amount.
- No Cancellation will be entertained after 3 days of confirmation.
Only genuine reasons would be acceptable for return or exchange of the product.Please note that the item you want to return or exchange should be in its original condition.
Shipping cost to send the item back to our warehouse or production house will be paid by customer.
There will be no return/exchange for ordering more than one similar product, but different size. People misuse this facility.
In case of return, the return shipping will be paid by the buyer and customer is also liable to pay the shipping and handling cost that will depend upon jacket weight and size.
No product will be entertained for Return, Refund or Exchange if the tags were removed from the product.
All request for Return, Refund or Exchange made after 24 hours of receiving the product will not be acceptable.
Right before sending your jacket, our responsible product inspector will review your jacket; color, sizing, stitching, quality of leather and the pattern of the item. Still if you feel any queries so please email us at our provided email address and highlight the issues that you are facing with the jacket.
Return & Exchange Procedure:
Send us email for either return or exchange of the product at firstname.lastname@example.org
Our customer service center will frequently guide you about the return and exchange method.