General

I want to buy a jacket how can I make the payment?

You can make the payment through PayPal or Credit Card. We use SSL secured Check out so you can make the payment without any worries.

I love a jacket, but I am unsure which size would fit me perfectly?

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. Place your order selecting the size you think would fit you perfectly or simply select “I want to order custom size” and leave us a message that you’re unsure about the size at sales@jacketamerica.com. We’ll guide you how to get your perfect measurements.

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.

None of the given sizes seems to fit me perfectly; can I have a custom fit?

Yes, of course. You can select “I want to order a custom size” from select a size drop down at the product age and place your order. You can leave your sizing details in the coment section on the check out page Or Once you’ve placed the order please send over your body measurements at sales@jacketamerica.com. Body measurements include Chest Size, Waist Size, Height, and Weight.

Does Free Shipping applies to all countries?

Yes, Free Shipping applies to all countries

What should I do if my order hasn’t been delivered yet?

Your estimated delivery date is in your Order Confirmation email – Please allow until this date for your order to arrive.

Some of our delivery time frames have been temporarily changed – please double check your Order Confirmation email for your estimated delivery date.

You can always check your order status. To check this, all you need to do is go to the Track-order Page and Enter your Order Id & Last Name to check the actual state of your order.

Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, feel free to write us at sales@jacketamerica.com

Why was my payment declined? What should I do?

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:

Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:

Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:

Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:

Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal account out of funds:

Make sure funds are available in your PayPal account if Paypal is listed as your payment method.